Sticky Wickets and Opportunities for Performance Improvement


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On-call, patient transitions in care, managing patient falls…every hospice provider deals with these “sticky wicket” issues daily, even during a public health emergency (PHE). Every one of these issues is an opportunity to improve quality of care and hospice provider performance. This session will discuss common pain points in daily hospice operations and delivery of patient care and strategies for quality assessment and performance improvement as a vehicle for reaching service excellence.

Learning Outcomes:

  • Identify and discuss common and current PHE hospice care issues that are potential “sticky wickets” that impact the quality of patient care
  • Discuss strategies for quality assessment and performance improvement for these issues as a vehicle for reaching service excellence

CE/CME Credit: 
Nurse, Physician, Non-Physician Healthcare Professional

Kanda Wurm, MSN, RN, CHPC

Clinical Standards Manager, Harbor Light Hospice

With twenty nine years of experience in nursing and management. Ms. Wurm has over seven years of hospice experience, with the last six years working for Harbor Light Hospice. She has worked as a Case Manager, Patient Care Manager, Executive Director, and currently works as the Corporate Clinical Standards Manager and Privacy Officer. Ms. Wurm holds a Certification in Healthcare Privacy Compliance which was obtained through Healthcare Compliance Association (HCCA), and sits on the Quality and Standards Committee for the National Hospice and Palliative Care Organization (NHPCO). Ms. Wurm earned her master’s degree in nursing education from Chamberlain College of Nursing.

Christine Nidd, CPHQ,MSW,PMP

Manager of Quality and Compliance, Hospice of the Northwest

Christine is the Quality and Compliance Manager at Hospice of the Northwest in Washington State. As a Certified Professional in Healthcare Quality and a Project Management Professional with training as a Six Sigma Greenbelt, Nidd redesigns processes in a systematic way, leading and directing cross-functional teams to ensure projects are executed on schedule and within the allotted resources. When she is not scuba diving, she is frequently found hiking in the Cascade Mountain range or soaring above them in her hang glider.

Sticky Wickets and Opportunities for Performance Improvement
07/23/2020 at 3:00 PM (EDT)  |  Recorded On: 07/23/2020
07/23/2020 at 3:00 PM (EDT)  |  Recorded On: 07/23/2020
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