Sticky Wickets and Opportunities for Performance Improvement

Includes a Live Event on 07/23/2020 at 3:00 PM (EDT)

On-call, patient transitions in care, managing patient falls…every hospice provider deals with these “sticky wicket” issues daily, even during a public health emergency (PHE). Every one of these issues is an opportunity to improve quality of care and hospice provider performance. This session will discuss common pain points in daily hospice operations and delivery of patient care and strategies for quality assessment and performance improvement as a vehicle for reaching service excellence.

Learning Outcomes:

  • Identify and discuss common and current PHE hospice care issues that are potential “sticky wickets” that impact the quality of patient care
  • Discuss strategies for quality assessment and performance improvement for these issues as a vehicle for reaching service excellence

Kanda Wurm, MSN, RN, CHPC

Clinical Standards Manager, Harbor Light Hospice

Kanda S. Wurm has twenty nine years of experience in nursing and management. Ms. Wurm has over seven years of hospice experience, with the last six years working for Harbor Light Hospice. She has worked as a Case Manager, Patient Care Manager, Executive Director, and currently works as the Corporate Clinical Standards Manager and Privacy Officer. Ms. Wurm holds a Certification in Healthcare Privacy Compliance which was obtained through Healthcare Compliance Association (HCCA), and sits on the Quality and Standards Committee for the National Hospice and Palliative Care Organization (NHPCO). Ms. Wurm earned her master’s degree in nursing education from Chamberlain College of Nursing."

Jennifer Vennare, BSN,MSN,RN

Vice President of Clinical Operations, Family Hospice Part of UPMC

Jennifer Vennare, MSN, RN has been a member of the Family Hospice leadership team since 2014. In her current role, Jennifer supports the multidisciplinary care teams by facilitating patient care coordination according to industry standards. Jennifer focuses on service excellence for patients, visitors, staff, peers, physicians, and other departments.  She is a graduate of The Washington Hospital School of Nursing and received her bachelor’s degree and master’s of science in nursing at Robert Morris University. Jennifer serves as an active participant of the National Project for Hospice Innovation and helps to identify, develop, and implement process improvement opportunities to enhance the quality of services provided.  Within UPMC, Jennifer works collaboratively to coordinate care and provide best practice pathways. She also serves as a member of St. Clair Hospital ethics committee.  In the community, Jennifer is a hospice advocate, supporting and educating families and other health care providers on access to hospice care.

Sticky Wickets and Opportunities for Performance Improvement
07/23/2020 at 3:00 PM (EDT)   |  60 minutes
07/23/2020 at 3:00 PM (EDT)   |  60 minutes

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