Leading Person-Centered Care Through Continuous Quality Improvement

Overview

Hospice care is evolving through technology, information management, compliance requirements, and patient and family care expectations. Providing a high quality care experience in a patient-centered care model is a necessity and not just nice to have. Hospice organizations have one opportunity to deliver a quality end-of-life experience to patients and families and this is achieved by committing to a culture of continuous quality improvement and patient centered care. This session will explore the value proposition of transforming your organizational culture to focus on continuous quality and performance improvement and provide strategies for moving your team toward a pay-for-performance outlook.

Speakers

Jennifer Kennedy, BSN, CHC, EdD, MA, RN; Senior Director, Regulatory & Quality, NHPCO
Sarah McSpadden, CHC, MSN, RN; President/Chief Operating Officer, The Elizabeth Hospice

Connecting the Dots: Quality, Clinical Care, and Compliance

Overview

All healthcare entities, including hospice programs, must have a living breathing compliance plan. With healthcare moving toward pay for performance and public reporting of quality metrics, hospices must also be able to create and adhere to a quality improvement program that will demonstrate sustained quality of care delivery. This session will offer you an opportunity to “Connect the Dots” between quality and compliance in order to stay compliant with all regulatory requirements and on top of the leader board for quality of care delivery.

Speaker

Sarah McSpadden, CHC, MSN, RN, President/Chief Operating Officer, The Elizabeth Hospice

Sticky Wickets and Opportunities for Performance Improvement

Overview

On-call, patient transitions in care, managing patient falls…every hospice provider deals with these “sticky wicket” issues daily, even during a public health emergency (PHE). Every one of these issues is an opportunity to improve quality of care and hospice provider performance. This session will discuss common pain points in daily hospice operations and delivery of patient care and strategies for quality assessment and performance improvement as a vehicle for reaching service excellence.

Speakers

Kanda Wurm, Clinical Standards Manager, Harbor Light Hospice

Christine Nidd, CPHQ, MSW, PMP, Manager of Quality and Compliance, Hospice of the Northwest

Redesigning Care for Quality in Uncertain Times: A Pipe Dream or an Opportunity?

Overview

Using the Institute for Healthcare Improvement’s Care Redesign Guide, Dr. Jones will explore how to navigate through the COVID-19 pandemic while holding fast to quality as your “North Star.” This session will help you put new strategies into action to prepare for a thoughtful, forward-thinking reemergence. This closing keynote presentation will challenge you and your team to move past fear and harness creativity to improve the lives of seriously ill people and their families.

Speaker

Christopher Jones, MD, HMDC, FAAHPM; Director, Outpatient Non-Oncology Palliative Care Service, Penn Palliative Care